Delete Account Process

Delete Account Process

If you have registered on the Trueyou DNA app and would like to delete your account, please follow the instructions below:

1. Login to the Trueyou DNA app using your email address and password.
2. Select “Genetic Results” from the main menu.
3. Open the Menu button by clicking the three horizontal bars in the top left hand corner.
4. Select “Delete Account” from the options available.

You will be asked to confirm that you want to delete your account by re-entering your password and pressing the “Delete” button.

Please note your account will remove all of your personal information from our databases and this process cannot be undone.

Implementation of Process

This process shall be deemed effective as of 15th September 2023.

No part of this process shall have retroactive effect and shall thus apply only to matters occurring on or after this date.

This process has been approved and authorised by: